Refund policy

At StoveSource.com, we want you to be completely satisfied with your purchase. Because our products are large, heavy freight items, please review our return policy carefully before ordering.

RETURNS — UNUSED AND UNINSTALLED PRODUCTS

We accept returns within 30 days of delivery for products that are unused, uninstalled, and in their original packaging. To initiate a return, contact us at Info@StoveSource.com or 1-888-914-0022 with your order number.

All returns require a return authorization from us before shipping anything back. We'll email you a return authorization with instructions once your request is approved. Packages sent back without an approved return authorization cannot be processed or refunded and may be refused on delivery.

To qualify for a return, the product must be:

Uninstalled and showing no signs of use, soot, or ash
In its original packaging and on its original shipping pallet
In resalable condition with all included parts and accessories

Because stoves and inserts are heavy LTL freight, returns of these appliances are subject to a $300 return freight charge plus a 15% restocking fee, both deducted from your refund. We coordinate the return pickup and the freight charge covers transporting the appliance back to the supplier.

Smaller parcel items—accessories, venting, and replacement parts—are subject to a 15% restocking fee, and return shipping is the customer's responsibility.

Bundled kits sold at a package price must be returned in full — individual components of a kit cannot be returned for partial credit.

Returned appliances must arrive re-crated on their original pallet, unused, and in resalable as-new condition. Units that have been fired, installed, or otherwise used cannot be resold as new and are not eligible for a refund. Please inspect on delivery and decide promptly—the return window is 30 days from delivery, and only an unused, uninstalled unit is refundable.

Refunds are processed to your original payment method within 10–14 business days of receiving and inspecting the returned product. Original shipping and handling charges are not refundable.

ITEMS THAT CANNOT BE RETURNED

We cannot accept returns on:

Stoves or inserts that have been installed, fired, or show any signs of use
Products with missing parts or damaged packaging caused by the customer
Special-order or custom-configuration items (noted on the product page at time of purchase)
Venting pipe, hearth pads, and accessories that have been opened or installed

DAMAGED OR DEFECTIVE PRODUCTS

If your product arrived with damage, this is handled as a freight damage claim — not a return. See our Shipping Policy for detailed instructions on inspecting your delivery and documenting damage on the Bill of Lading (BOL).

Contact us within 5 business days of delivery with photos of the damage. We will work with the freight carrier and manufacturer to arrange replacement parts or a replacement unit at no cost to you.

Glass: Ceramic glass that arrives cracked or broken in transit is covered — report it as a freight damage claim following the steps above. Glass that cracks or breaks after the appliance has been used is considered a result of installation or operation, not a transit defect, and is not eligible for replacement under this policy.

If your product has a manufacturing defect, the issue is covered under the manufacturer's warranty, not through our return policy. Contact us and we will assist you with the warranty claim process. See "Manufacturer Warranties" below for coverage details.

MANUFACTURER WARRANTIES

All products sold by StoveSource.com are covered by the original manufacturer's warranty. We are an authorized dealer for all brands we carry, and warranty coverage begins on your date of purchase.

Drolet (manufactured by Stove Builder International): Drolet wood stoves and inserts carry a comprehensive warranty. Coverage includes a limited lifetime warranty on the combustion chamber welds and cast iron door frame. Structural components such as surrounds, heat shields, ash drawers, and legs are covered for 5 years. Stainless steel firebox components, secondary air tubes, and deflectors are covered for 5 years. Glass retainers, handles, and air control mechanisms are covered for 3 years. Carbon steel combustion chamber components and baffles are covered for 2 years. Electrical components including blowers, sensors, switches, and controls are covered for 1 year. Paint, ceramic glass (thermal breakage), gaskets, and optional accessories are covered for 1 year. Firebricks are not warrantied. Full warranty details are available at drolet.ca. For Drolet technical support, contact SBI directly at 1-877-356-6663 or tech@sbi-international.com.

Englander (Blue Ridge line, manufactured by Stove Builder International): Englander Blue Ridge wood stoves and inserts carry a limited lifetime warranty. Combustion chamber welds and the cast iron door frame are covered for 5 years. Surrounds, heat shield, ash drawer, steel legs, pedestal, and convector air-mate are covered for 2 years. Removable stainless steel combustion chamber components, secondary air tubes, deflectors, and supports are covered for 2 years. Glass retainers, handle assembly, and air control mechanism are covered for 2 years. Carbon steel combustion chamber components, the vermiculite baffle, and ceramic glass (thermal breakage) are covered for 1 year. Electrical components including the blower, heat sensors, switches, rheostat, wiring, and controls are covered for 1 year. Any parts replaced under warranty are covered for 90 days. Firebricks, paint, and gaskets are not covered. The warranty applies to products purchased after June 20, 2022, extends only to the original retail purchaser, and is not transferable. Warranty claims require a dated bill of sale plus the model name and serial number. Full warranty details are available at englander-stoves.com. For Englander technical support, contact SBI directly at 1-877-356-6663 or tech@sbi-international.com.

For all warranty claims, contact us first at Info@StoveSource.com or 1-888-914-0022. We will help identify the issue and coordinate with the manufacturer on your behalf.

CANCELLATIONS

Orders cancelled before we begin processing receive a full refund with no fee. Once an order has been processed and prepared for shipment, a cancellation fee applies — see our Shipping Policy for details.

Once an order has shipped, it cannot be cancelled. Refusing or returning a shipped appliance for any reason other than freight damage is treated as a return: the $300 return freight charge and 15% restocking fee apply, and units that have been fired, installed, or used are non-refundable. For shipped parcel items, the 15% restocking fee and return shipping costs apply.

If your item is on backorder, you may cancel any time before it ships for a full refund with no fee.

ITEMS PURCHASED ON SALE

Items purchased during a sale or promotion are eligible for return under the same terms above and will be refunded at the discounted price actually paid at the time of purchase. Clearance items are final sale and are not eligible for return, refund, or exchange.

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